Last updated: 23/11/2025

UK Drainage Design (“we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use ukdrainagedesign.com (“our website”) or engage with our services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable UK privacy laws.

1. Who We Are

UK Drainage Design
Website: https://ukdrainagedesign.com/
Email: info@ukdrainagedesign.com
Address: TBC
Data Controller: UK Drainage Design

If you have questions about this Privacy Policy or how your data is handled, please contact us using the details above.

2. What Personal Data We Collect

We collect and process the following categories of personal data:

A. Information You Provide to Us

  • Name
  • Email address
  • Phone number
  • Company name
  • Project information
  • Enquiry form submissions
  • Any other information you voluntarily provide

B. Automatically Collected Data

Through cookies and similar technologies (see our Cookie Policy), we may collect:

  • IP address
  • Browser type and version
  • Device and operating system details
  • Time zone settings
  • Pages visited, time on page, and interaction data
  • Referral websites
  • Website usage statistics

C. Data from Third Parties

We may receive additional information from:

  • Analytics providers (e.g., Google Analytics)
  • Advertising platforms (if enabled)
  • Website security and anti-spam tools
  • Professional partners involved in service delivery

3. How We Use Your Personal Data

We only process your personal data when it is lawful to do so under UK GDPR.

A. To Provide Our Services

  • Responding to enquiries
  • Preparing quotations
  • Delivering drainage design and consultancy services
  • Project management and communication

B. For Business Operations

  • Improving website performance
  • Maintaining security and fraud protection
  • Internal reporting, analytics, and administration

C. For Legal or Compliance Reasons

  • Maintaining legally required records
  • Responding to regulatory or legal requests
  • Establishing or defending legal claims

D. Marketing (With Consent or Legitimate Interest)

  • Sending service updates
  • Informing you about related services
  • Email newsletters (opt-in only)

You can opt out of marketing communications at any time.

4. Legal Basis for Processing

We rely on the following UK GDPR legal bases:

  • Contractual necessity – to provide services or respond to enquiries
  • Legitimate interests – for business operations, service improvement, and website security
  • Consent – for marketing and non-essential cookies
  • Legal obligation – for compliance and record-keeping

5. How We Share Your Data

We may share your personal information with:

  • Professional service providers (surveyors, engineers, consultants)
  • IT and website providers (hosting, analytics, email services)
  • Accounting and payment service providers
  • Legal or regulatory bodies where required by UK law

We do not sell or rent your personal data.

All third parties are required to process your information securely and in accordance with UK GDPR.

6. International Data Transfers

Some service providers (such as analytics and cloud platforms) may process data outside the UK.

When this occurs, we ensure that appropriate safeguards are in place, such as:

  • UK-approved Standard Contractual Clauses (SCCs)
  • ICO-approved international transfer mechanisms
  • Adequacy regulations for compliant countries

7. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy.

Typical retention periods:

  • Enquiry data: up to 2 years
  • Client project files: up to 7 years (legal/accounting requirement)
  • Analytics data: up to 26 months (or as configured)

You may request earlier deletion unless the data must be retained by law.

8. Your Rights Under UK GDPR

You have the following rights:

  • Right to access – request a copy of your data
  • Right to rectification – correct inaccurate or incomplete information
  • Right to erasure – ask for your data to be deleted
  • Right to restrict processing
  • Right to object to processing
  • Right to data portability
  • Right to withdraw consent at any time
  • Rights regarding automated decision-making (we do not use automated decisions)

To exercise your rights, contact us using the details in Section 1.

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/

9. Security Measures

We use technical and organisational measures to protect your data, including:

  • Secure hosting and firewalls
  • Encryption where appropriate
  • Access controls and authentication
  • Regular monitoring and security reviews
  • Staff confidentiality commitments

No online system is completely secure, but we take all reasonable steps to protect your information.

10. Links to External Websites

Our website may include links to third-party websites.
We are not responsible for their content, security, or privacy practices.
You should review their privacy policies separately.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.
The updated version will always appear on this page, with an updated “Last Updated” date.

12. Contact Us

For any questions about this Privacy Policy or your data rights, contact:

UK Drainage Design
Email: info@ukdrainagedesign.com
Address: TBC