Last updated: 23/11/2025
1. Introduction & Acceptance
1.1. These Terms & Conditions (“Terms”) govern your use of the website www.ukdrainagedesign.com (the “Website”) and any services provided through or via the Website by UK Drainage Design (referred to as “we”, “us”, “our”, “the Company”).
1.2. By accessing or using the Website — or by requesting or receiving services from us — you agree to be bound by these Terms in full. If you do not agree to these Terms, you must not use the Website or our services.
1.3. We reserve the right to modify these Terms at any time without prior notice. The latest version will be published on the Website. Continued use of the Website or our services after any modifications constitutes acceptance of the revised Terms.
2. Definitions
In these Terms:
- “Client” or “you” means the individual, company or other entity that engages us for drainage-design or related consultancy services.
- “Services” means any drainage design, sustainable drainage system (SuDS) design, drainage strategy reports, flood-risk assessments, wastewater/foul-water drainage design, consultancy, or other professional services that we provide.
- “Deliverables” means any drawings, reports, documents, calculations, plans or other outputs produced by us under these Terms and delivered to the Client as part of the Services.
- “Proposal” or “Quote” means the document we issue to you before beginning work, specifying the scope of Services, fees, deliverables, and any special conditions.
3. Basis of Contract & Scope of Services
3.1. A contract between us and the Client is formed only once we have issued a Proposal/Quote and received the Client’s written acceptance (by email or signed document).
3.2. The Services we provide will be as described in the accepted Proposal/Quote, and we will perform them with reasonable skill, care, and in accordance with good industry practice, applicable regulations and standards.
3.3. We may subcontract part of the Services to suitably qualified third parties, but we remain responsible for the acts or omissions of any subcontractor we appoint.
3.4. If the Client changes the scope of Services after acceptance (e.g. additional work, variations, extra deliverables), we reserve the right to agree a revised Proposal/Quote; any additional fees or changes to the timeline will be documented in writing.
4. Fees, Payment & Charges
4.1. The fees for our Services will be those set out in the accepted Proposal/Quote (“Charges”).
4.2. Unless otherwise agreed in writing, payment is due within 30 days of invoice. Overdue payments may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998. Off the shelf design services are to be paid in full prior to commencement.
4.3. If payment is not received within 90 days of invoice, we reserve the right to suspend or terminate our Services, and to invoice for any unbilled work completed to date.
4.4. All fees are exclusive of VAT (if applicable) and other taxes or duties, unless otherwise stated.
5. Client Obligations
5.1. The Client must provide all necessary information, documentation, site data or access required for us to perform the Services, in a timely manner.
5.2. The Client must respond promptly to requests for decisions, feedback or instructions needed to complete the Services.
5.3. The Client warrants that any information they supply (e.g. site data, boundary lines, existing drainage layout, surveys) is accurate to the best of their knowledge. We are not liable for errors, omissions or issues arising from inaccurate or incomplete information provided by the Client.
6. Intellectual Property & Use of Deliverables
6.1. We, and/or our licensors, own all intellectual property rights in the Website and all material, content, designs, drawings, documents and Deliverables produced by us (“IP”). Unless otherwise agreed in writing, we grant the Client a non-exclusive licence to use the Deliverables for the purpose for which they were commissioned.
6.2. The Client may not copy, adapt, reproduce, distribute, publish, or commercially exploit any of our IP without our prior written consent.
6.3. If the Client modifies or re-uses the Deliverables in a manner not authorised by us, we accept no liability for any consequences arising from such modifications or re-use.
7. Warranties, Disclaimers & Limitation of Liability
7.1. We will perform the Services using reasonable care and skill, and in accordance with applicable laws and industry standards.
7.2. However, the Client acknowledges that drainage design — particularly ground conditions, site-specific factors, planning authority / water authority approvals, on-site construction, soil infiltration rates, soakaways, SuDS, and external factors (weather, ground movement, etc.) — may introduce risks beyond our control. As such, we cannot guarantee that our designs will be 100% effective under all conditions, or that they will be accepted by all authorities or succeed in preventing future drainage, flooding or ground-water issues.
7.3. Except in cases of death, personal injury or gross negligence, our total liability — whether in contract, tort (including negligence), breach of statutory duty or otherwise — arising out of or in connection with the Services or these Terms is limited to the amount of Charges paid by the Client under the relevant Proposal/Quote.
7.4. Under no circumstances will we be liable for any indirect or consequential losses, loss of profit, loss of business, loss of use, or reputational damage, even if foreseeable.
7.5. Nothing in these Terms shall exclude or limit liability which cannot lawfully be excluded under applicable law (for example certain liabilities under the UK’s Unfair Contract Terms legislation).
8. Confidentiality & Data Protection
8.1. Both parties agree to treat as confidential any non-public information disclosed during the course of providing the Services (“Confidential Information”), unless required by law or with the disclosing party’s written consent.
8.2. We will process any personal data collected in the course of providing Services in accordance with applicable data protection laws (e.g. UK GDPR), and our privacy policy (or such data-handling policy as we maintain).
8.3. The Client may not disclose or publish the Deliverables (or parts thereof) to third parties without our consent, except for the purpose for which the Deliverables were provided (e.g. submission to planning authorities).
9. Termination and Consequences
9.1. Either party may terminate the contract by giving written notice if the other party commits a material breach of the Terms, and — if the breach is capable of remedy — fails to remedy it within 14 days of written notice.
9.2. On termination:
- the Client must pay all outstanding Charges for work carried out up to the date of termination;
- any licence to use Deliverables is revoked, except to the extent that the Client has already paid for and received the relevant Deliverables;
- the Client must cease storing, using or distributing any incomplete work or proprietary material.
10. Force Majeure
We will not be liable for any failure or delay in performing the Services if such failure or delay arises from causes beyond our reasonable control (e.g. extreme weather, floods, natural disasters, regulatory changes, delays in receiving information from the Client or third parties, strikes, pandemic, or other “acts of God”).
11. Use of Website & Acceptable Use
11.1. The content on the Website is provided for general information about our Services only. It does not constitute professional advice. If you rely on the Website content you do so at your own risk.
11.2. You agree not to misuse the Website — for example by posting or transmitting harmful code, “scraping,” data-mining, or other actions that could impair or interfere with the Website’s functionality or security.
11.3. We do not guarantee the Website will always be accessible, error-free or free from viruses or bugs. We disclaim all liability for any damage or loss arising from use of the Website.
12. Governing Law & Dispute Resolution
12.1. These Terms, and any contract for Services between us and the Client, are governed by and construed in accordance with the laws of England and Wales.
12.2. Any dispute arising under or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. General Provisions
13.1. If any provision of these Terms is found invalid or unenforceable, that provision will be deemed deleted, but the remaining provisions will continue in full force.
13.2. The failure or delay by either party to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy.
13.3. These Terms, together with the accepted Proposal/Quote and any written variation, constitute the entire agreement between the parties and supersede all prior discussions, proposals or arrangements.
14. Contact Information
If you have any questions about these Terms or wish to contact us, please use the contact details provided on the Website (e.g. email address, phone number, business address).